Refund Policy
General Rule
Due to customization, hygiene standards, and limited production models: All sales are final.
Refunds or replacements are only considered under strictly exceptional circumstances. Refund may be considered if: the item received is defective, the wrong item was delivered, the product materially differs from the confirmed order, damage occurred prior to delivery. Claims must be submitted within 48 hours of delivery, including clear photos/videos, include order number and description of the issue. Failure to report within 48 hours voids responsibility.
Refunds will not be granted for incorrect size selection by customer, color variations due to lighting, change of mind, late event purchases, delivery delays outside MOD's control.
If approved: refunds are processed to the original payment method only. Processing time is 5-10 working days. Bank timelines may vary depending on financial institution.
Exchanges
Due to hygiene and production control, direct exchanges are not processed. If a defect is verified, a replacement unit may be issued subject to stock availability. If no stock is available, store credit may be offered.
Cancellation Policy
Orders may be cancelled within 24 hours of purchase provided that: production has not begun, the order has not been dispatched, written cancellation is sent via official support channel. After 24 hours: orders automatically proceed to processing and are non-cancellable.
For any enquiries email info@modexclusive.shop